Contact information

Contact Information

SofaGuard is operated as an online store selling cat scratch furniture protection products to customers in the United Kingdom.

If you have a question about your order, shipping, returns, refunds, or product use, please contact us.

Business Name:
SofaGuard

Customer Support Hours:
Monday to Friday, 9:00am–5:00pm UK time

We aim to respond to customer enquiries within 1–2 business days.

When contacting us about an order, please include your order number, the email address used at checkout, and a short explanation of your question or issue.

For returns, refunds, or damaged item claims, please contact us before sending anything back. We will provide the correct return instructions once your request has been reviewed.